Privacy policy

This policy explains how Fernby collects and uses your information.

What we collect

Your name, email, shipping address and phone number when you order; the messages you send us; and basic site usage data through cookies and advertising pixels (such as Meta Pixel).

How we use it

To fulfill and deliver your order, send order updates, answer your questions, improve the store, and—if you subscribe—send marketing emails you can unsubscribe from at any time.

Who we share it with

Our fulfillment partners (to ship your order), payment provider (to process payment), and advertising platforms (for measuring ads). We never sell your personal information.

Payment details

Card details are entered on our payment provider's secure page and never stored on our servers.

Your choices

To access, correct or delete your data, email support@fernbydog.com.

Contact

Fernby